Can I Modify or Cancel My Order After Placing It?

Once an order has been placed, we’re unable to guarantee changes or cancellations. If you notice an issue, please contact our Client Services team as soon as possible and we’ll do our best to assist before your order is processed.

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Can I Make Changes to My Order?

If you need to make a change to your order, including updating your shipping address or sizing, please contact our Customer Support team as soon as possible. While we’ll do our best to assist, we’re unable to guarantee changes once an order has been placed. Orders that have already been processed or shipped cannot be amended, and Pecan Moon is not responsible for incorrect details entered at checkout.

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What Payment Methods Does The Pecan Moon Online Boutique Offer?

We accept a range of secure payment options to make checkout simple and seamless. Payments can be made using Apple Pay, American Express, Visa, Mastercard, and PayPal. All transactions are securely processed to ensure your information is protected at every step of the purchase.

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Can I Place an Order Over The Phone?

At this time, orders can be placed exclusively through the Pecan Moon website. While we don’t offer phone ordering, our Client Services team is happy to assist via email with any questions about products, sizing, or the checkout process.

If you need help before placing your order, please reach out through our Contact page and we’ll be glad to assist.

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What Is Pecan Moon's Online Return Policy?

We accept returns on eligible online purchases within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Returns requested outside of this timeframe cannot be accepted.

Once your return is received and approved, a refund will be issued to the original form of payment. At this time, all approved returns are refunded rather than exchanged.

For full details and instructions on how to initiate a return, please visit our Returns Policy page.

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How Do I Return My Pecan Moon Online Order?

To begin a return, please submit a return request through our website. Once your request is approved, you’ll receive instructions on how to send your item back.

Submitting a return request ensures your refund is processed within standard timelines. Returns sent without an approved request may experience delays in processing.

For full details and step-by-step guidance, please visit our Returns Policy page.

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How Long Will It Take For My Return to be Processed?

Once your return is received, it will typically be processed within five business days. You’ll receive a confirmation email once your return has been approved and your refund has been issued.

During sale periods or peak times, processing may take an additional one to two business days. We appreciate your patience and will keep you informed throughout the process.