Privacy policy
Last Updated: March 11, 2026 | Effective Date: March 11, 2026
1. Introduction
Pecan Moon Inc. ("Pecan Moon," "we," "us," or "our") is a corporation incorporated in the State of Texas (Company Registration No. 806008316). We operate the Pecan Moon online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a curated shopping experience.
Our Services are hosted and powered by Shopify, which enables us to serve you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.
By using or accessing any of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
2. Personal Information We Collect
"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information. Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, and financial account numbers, payment confirmation details, and other transaction details.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your transaction history.
- Communications with us, including the contents of messages you send us, for example through customer support inquiries.
- Device information, including information about your browser, network connection, IP address, and other unique identifiers.
- Usage information, including how and when you interact with or navigate the Services.
3. How We Collect Your Personal Information
We collect personal information from the following sources:
- Directly from you, when you create an account, visit or use the Services, make a purchase, or contact us.
- Automatically through the Services, via cookies and similar technologies when you browse our website or use our services.
- From service providers, such as Shopify and Klaviyo, who collect or process your personal information on our behalf.
- From business or marketing partners, or other third parties, in certain circumstances.
Cookies and Tracking Technologies
Our website uses cookies provided by Shopify's default platform. These cookies are used for essential site functionality, analytics, and to improve your shopping experience. By using our website, you consent to the use of these cookies. You can manage your cookie preferences through your browser settings.
We currently do not use additional custom cookies or tracking pixels beyond those provided by Shopify's default platform. In the future, we may introduce cookies related to advertising services such as Meta Ads or Google Ads. We will update this Privacy Policy accordingly and, where required, obtain your consent before doing so.
4. How We Use Your Personal Information
Providing and Improving the Services
We use your information to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, remember your preferences, send account-related notifications, and create a personalized shopping experience.
Marketing and Advertising
We use your personal information to send marketing, advertising, and promotional communications by email or postal mail. We currently use Klaviyo to manage our email marketing. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us.
We may in the future use third-party advertising platforms (such as Meta Ads or Google Ads) to show you targeted advertisements based on your activity on our Services and other websites. If and when we do so, we will update this Privacy Policy and provide appropriate opt-out mechanisms.
Security and Fraud Prevention
We use your personal information to authenticate your account, protect against fraudulent, illegal, or malicious activity, and to maintain a secure shopping and payment environment.
Customer Support and Communications
We use your personal information to respond to your inquiries, provide customer support, and maintain our business relationship with you.
Legal Compliance
We use your personal information to comply with applicable laws, respond to valid legal process (including requests from law enforcement or government agencies), investigate potential violations of our terms or policies, and to enforce our legal rights.
5. How We Disclose Your Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service providers and vendors, including Shopify (our hosting and e-commerce platform) and Klaviyo (our email marketing platform), who perform services on our behalf such as payment processing, order fulfillment, data analytics, customer support, and cloud storage.
- Business and marketing partners, to provide marketing services. These partners will use your information in accordance with their own privacy notices.
- At your direction or with your consent, such as to ship products to you or through your use of social media integrations.
- Within our corporate group or affiliates, for business operations.
- In connection with a business transaction, such as a merger, acquisition, or bankruptcy, subject to appropriate confidentiality protections.
- To comply with applicable laws, respond to subpoenas or other valid legal requests, enforce our Terms of Service, or protect the rights and safety of our users or the public.
6. Our Relationship with Shopify
Our Services are hosted by Shopify Inc. Shopify collects and processes your personal information in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
Shopify may also use personal information collected through your interactions with our store, combined with data from other Shopify merchants, to provide enhanced platform features. In these cases, Shopify is independently responsible for the processing of your personal information.
To learn more about how Shopify handles your data and to exercise your rights, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
7. Third-Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, accuracy, or reliability of any third-party websites. We encourage you to review the privacy policies of any sites you visit that are not operated by us. Our inclusion of a link does not imply endorsement of that site or its operators.
8. Children's Privacy
Our Services are intended for use by adults. We do not knowingly collect personal information from individuals under the age of 13. While our products may be purchased for individuals under 18, we do not knowingly market to or collect data from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at help@pecanmoon.com and we will promptly delete that information.
As of the Effective Date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age, as those terms are defined under applicable privacy law.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account data is retained for as long as your account is active. If you request deletion, we will delete or anonymize your personal information except where retention is required for legal or compliance purposes.
- Transaction and order data is retained in accordance with Shopify's default data retention practices and applicable financial record-keeping laws.
- Marketing data (managed via Klaviyo) is retained until you unsubscribe or request deletion.
To request deletion of your personal information, please contact us at help@pecanmoon.com.
10. Security of Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is completely impenetrable, and we cannot guarantee absolute security. We recommend that you do not share your account credentials with anyone and avoid using unsecured channels to communicate sensitive information to us.
11. Your Rights and Choices
Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:
- Right to Access / Know: You may request access to the personal information we hold about you.
- Right to Delete: You may request that we delete personal information we hold about you.
- Right to Correct: You may request that we correct inaccurate personal information.
- Right of Portability: You may request a copy of your personal information in a portable format and, in certain circumstances, request that we transfer it to a third party.
- Right to Opt Out of Targeted Advertising: You may opt out of the sale or sharing of your personal information for targeted advertising purposes by contacting us at help@pecanmoon.com.
- Managing Marketing Communications: You may opt out of promotional emails at any time using the unsubscribe link in our emails. You will continue to receive transactional emails related to your orders and account.
We honor the Global Privacy Control (GPC) opt-out signal. If you visit our website with GPC enabled, we will treat this as a request to opt out for that device and browser. To learn more, visit globalprivacycontrol.org. We do not recognize other "Do Not Track" signals.
To exercise any of these rights, please contact us at help@pecanmoon.com. We may verify your identity before processing your request. We will not discriminate against you for exercising any of your privacy rights.
12. California Residents — Additional Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know, delete, correct, and opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
As of the Effective Date of this Policy, we do not sell personal information for monetary consideration. However, certain data sharing for targeted advertising purposes may constitute a "share" under California law. You may opt out by contacting us at help@pecanmoon.com or by enabling the Global Privacy Control signal on your browser.
For requests submitted by California residents, we will respond within 45 days as required by law.
13. Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. We will do our best to address your concerns promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection or consumer protection authority.
14. International Data Transfers
We are based in the United States and our Services are directed at US customers. Your personal information may be stored and processed in the United States or other countries where our service providers (including Shopify and Klaviyo) operate. By using our Services, you acknowledge that your personal information may be transferred to and processed in countries with different data protection laws than your country of residence.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any updates constitutes your acceptance of the revised policy.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to submit a data deletion request, please contact us at:
Pecan Moon Inc.
Attn: Adam Milano, CFO/COO
Registered Address: 900 Congress Avenue, Suite 500, Austin, Texas 78701
Store Address: Retail Road & Fashion Boulevard, Plainfield, Indiana 46168
Email: help@pecanmoon.com